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FREQUENTLY ASKED QUESTIONS

We accept PayPal, Apple Pay, credit & debit cards.


Yes. Our site is SSL-certified and your payment is done through the world's safest check out process.


It will take up to 3 working days to print, assemble and package your order.


Our standard shipping method takes 5-9 working days to USA and 7 to 14 working days to other countries. For more details, please refer to our shipping information page.


It typically takes 3 days for the postal office to register and update your package information. If it takes longer than 7 days, please contact us.


If your order doesn't arrive within the stipulated time frame in our shipping information page, please contact us with your order number and we'll investigate the problem with the respective shipping couriers.

If the item is lost, we will issue a full refund. If the item is recovered but damaged upon receiving, we will issue a full refund.

Unfortunately, we do not supply test samples here at ThePetMinistry.

However you can order with confidence as with every order is backed with a 30-Day Money Back Guarantee!

You can view our refund policy here to find out more about our refund procedure.


Our PuppyPads™ are designed to be chew resistant.

You will find that they are much more resilient to frequent chewing than other pads out there, especially the disposable pads.


The soft material and distinct pattern help your dog to recognize the pad but some training may be required for your dog to know to use the pee pad. 

If your dog is still a puppy, there are various methods to train her to use the pads.

The most common method is to anticipate when the puppy will need to potty (normally 5-20 minutes after a meal) and place her on the pad when she needs to go. After she does the potty on the pad successfully, reward her with a treat and use positive verbal cues.

It's best to keep the pad in the corner of a room where your puppy will be comfortable.

After a couple of times, your puppy should know to use the pad by herself! 

Yes! They can be used to help potty train cats, line crates, or for use with other animals