The Pet Ministry ships worldwide. We send all our packages using registered UPS couriers under insured shipping so that you can track your parcels online and be protected if your product is lost / damaged / or stolen.
Once your order has been placed, it takes 1-2 business days to pick-and-pack before handing it to the UPS couriers.
-Australia expected delivery dates
UPS® Australia ships from our Queensland warehouse and takes an average of 6-8 business days to deliver.
-Canada expected delivery dates
UPS® Canada ships from our Toronto warehouse and takes an average of 6-8 business days to deliver.
-United Kingdom and other countries expected delivery dates
UPS® Worldwide ships from our Manchester warehouse and takes an average of 3-5 business days to deliver for UK customers, and 7-10 business days for international customers.
All shipment are DDP (Delivered Duties Paid), which means you will receive your parcel at no surprise duties charges or taxes upon receiving.
Business days refer to Monday to Friday excluding public holidays.
Please note that the delivery time is subjected to customs inspections, holidays in your country.
Good news is, your order may arrive sooner than expected!
If you still have not received your item within 30 working days upon receiving your tracking number, please contact us with your order number and tracking number, so we could investigate the problem and rectify it by either refunding or re-sending it.
If you still have questions regarding our shipping policy, please do not hesitate to contact us at hello@thepetministry.com
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