The Pet Ministry's Shipping Policy
The Pet Ministry provide free shipping worldwide and additional 20% discount for all orders of 2 items or more.
We send all our packages by registered couriers USPS/FedEx under insured shipping so that you can track your parcels online and be protected if your product is lost / damaged / or stolen.
How long will my package take to deliver?
PLEASE NOTE: Upon receiving your order, it will take up to 1-3 working days to package your order and ship it out. Therefore, you'll receive your tracking number in about 3-5 working days after you place your orders.
WORKING DAYS: Working days are Monday to Friday. Public holidays that falls on a weekday are considered non-working days. Furthermore, international holidays may cause shipping delays due to the holiday rush.
Our USPS insured shipping method takes 3-5 working days to United States from our Kansas & Chino warehouses.
Our Royal Mail insured shipping method takes 7-10 working days to United Kingdom from our international warehouse.
Canada, Australia and other countries
Our FedEx insured shipping method takes 7 to 14 working days to Canada, Australia and other countries from our international warehouse.
Please note that the delivery time is subjected to customs inspections, holidays in your country.
Good news is, your order may arrive sooner than expected!
If by chance your item has not arrived
If you still have not received your item within 45 working days upon receiving your tracking number, please contact us with your order number and tracking number, so we could investigate the problem and rectify it by either refunding or re-sending it.
If you still need more info about our shipping policy, please do not hesitate to contact us.